The Whitworth Story
Whitworth Pest Solutions
Dr. Terry Whitworth began his career in pest control back in 1975, working for a local pest control company as its manager and staff entomologist. After five years there, he wanted to start his own company. He wanted to cater to the client more by providing the best customer service in Tacoma.
Terry started his own company in Tacoma in 1981. At the time, he realized that if he provided honest, ethical pest control for his clients, then growth and profits would eventually come. Profits did come, and slowly the company grew, mostly by word of mouth, and he began adding employees. Every month, company-wide meetings were held and the financials were discussed in detail. Gross revenue, gross profit, net income, etc. were all shared with employees. In addition Terry offered his employees some of the best benefits in the pest control industry. These benefits, along with openness and trust in our employees, continue to this day.
In the late 1990s, Terry planned a building that specifically catered to the needs of a pest control company. He consulted with and followed every recommendation by the Washington State Department of Agriculture and Department of Labor and Industries to make sure the building set the highest standard in pesticide and worker safety. A new building was a huge expense, but he wanted to set the company apart by specifically designing a building for pest control.
In the year 2000, Whitworth Pest Solutions moved into their new building in Puyallup. Everything about the building was designed with pest control in mind: Separate fire-safe pesticide storage under lock and key, indoor parking for work vehicles in which the floor was specially designed to contain accidental spills, a specially designed water system to not allow accidental pesticide outflow, technician areas where they could each have their own space to store files and contact clients, and a reception area.
Soon after the move, Terry implemented client retention initiatives, as well as improved employee retention and expanded service offerings. This improved the growth of the company, allowing it to expand further north and south of the Tacoma/Puyallup area. Today our company maintains Terry’s philosophy: dedication to our clients and our employees. We’re not seeking to merely satisfy clients, we’re seeking to exceed their expectations. Terry founded the company on the premise that honest, ethical pest control was the way the business should be run. And that is what we will continue to do, now and in the future.